### The blog If you’re reading this, chances are that you’re interested in how to run an operation better. What does “better” mean for your operation? It could be improvement of many sorts: safety; quality; productivity; customer satisfaction; employee retention; the list could go on. Running an operation gives you a guaranteed opportunity to make your corner of the world work a little bit better every day. Grab that chance! This blog exists to share principles, tools, and approaches which can be applied across operations of almost any scale in almost any industry. It is not focused on the more technical aspects of operations management, such as how to calculate optimal safety stock, although those can be important! In my experience running and improving operations at many scales in several industries, it’s more common that the biggest opportunities for improvement are at more fundamental levels. This blog aims at that foundation. ### The author I'm Benj Christensen. I've been in the thick of driving improvement as a direct operations leader and as an operational excellence executive within a wide range of organizations for a couple decades. I’ve grown with four startups in three industries and built three new fulfillment and logistics networks within Amazon. See [LinkedIn](https://www.linkedin.com/in/benjaminchristensen/) for more.